Privacy Policy

1. Introduction

Elite Service Contractors (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information provided through our website or business operations.

By accessing or using our website, you agree to the practices outlined here.

2. Information We Collect

We may collect the following information:

• Personal Data: Name, contact details, project location, and service inquiries submitted via forms or email.

• Technical Data: IP address, browser type, referring URL, and cookies for site analytics.

We do not knowingly collect information from individuals under the age of 13.

3. How We Use Information

Your information may be used to:

• Respond to service inquiries and communicate with you

• Coordinate appointments and proposals

• Improve our website and customer experience

• Ensure compliance with legal and regulatory obligations

We do not sell your personal information to any third party.

4. Cookies & Tracking

We may use cookies and tools such as Google Analytics to monitor site performance. You can disable cookies in your browser settings, though this may affect site usability.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no internet-based system is entirely secure.

6. Your Rights

You may request to:

• Access, update, or delete your personal data

• Know how your information is used

• Opt out of future communication

Requests may be made by contacting us at the information below.

7. Third-Party Websites

Our website may link to external websites. We are not responsible for their privacy practices and recommend reviewing their respective policies.

8. Policy Updates

We may revise this Privacy Policy without notice. Please review this page periodically to stay informed.

9. Contact Information

Elite Service Contractors
Email: info@eliteservicecontractors.com

Terms & Conditions

1. Acceptance of Terms

By using our website or engaging our services, you agree to these Terms & Conditions. If you do not agree, do not use this site.

2. Use of Website

You may use our site for informational purposes only. You agree not to misuse or copy any content without express written consent from Elite Service Contractors.

3. Intellectual Property

All content on this site—including logos, images, text, and designs—is the property of Elite Service Contractors and is protected under U.S. copyright and trademark law. Unauthorized reproduction or distribution is strictly prohibited.

4. Service Descriptions

Descriptions of services are for informational purposes only. Actual services and pricing may vary depending on scope, location, and insurance involvement.

5. Limitation of Liability

Elite Service Contractors is not liable for:

• Any indirect or consequential damages related to website use

• Inaccuracies in website content or third-party links

• Delays or interruptions in service due to technical issues or third-party platforms

6. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts and applicable U.S. federal law. Any legal disputes shall be resolved in the courts located within Worcester County, MA.

7. Modifications

We reserve the right to change or update these Terms at any time. Continued use of the website constitutes acceptance of any revisions.

8. Consultations, On-site Visits and Payments

All consultations—phone, video, and on-site assessments—must be paid in advance.
No services will be rendered without payment confirmation. The contractor will not perform any estimates and will not collect payment at the property.

1. Phone/Video Consultations are non-refundable once scheduled. If you cancel or reschedule with at least 24 hours’ notice, you will receive a full refund. Missed appointments or cancellations made within 24 hours are non-refundable.

2. On-Site Assessments are also non-refundable under the following conditions:
   – If you are unavailable at the property
   – If you miss your appointment time
   – If the contractor is on-site waiting without access or client communication
   Note: Any time spent waiting on-site is deducted from your included 1-hour window.

3. Additional time beyond the first hour is billed at $100/hour, payable in advance if requested. The contractor will only stay beyond the first hour if availability and prepayment are confirmed.

4. The Free Project Review form is a no-cost service. We aim to respond within 1–3 business days, but timelines may vary depending on project volume. You will not receive a notification if delays occur; responses will be sent once your request is under review.