Frequently Asked Questions (FAQs)

1. How much does it cost for a phone consultation? We offer 30-minute phone consultations for $39. This fee is payable through the scheduling link found under our "Contact Us" page. Our consultations include expert guidance and can help determine if an on-site visit is necessary.

2. How much is an in-person visit? In-person visits are $125 and include a one-hour on-site evaluation. This service features moisture and humidity testing, a detailed visual inspection, documentation of client testimony, and a written report delivered within 24 hours.

3. If I fill out a contact form, how long until someone gets back to me? We typically respond to contact form submissions within 1–3 business days. You will receive an email response where we may ask follow-up questions or request job site photos to offer a rough preliminary estimate. This service is free of charge.

4. What standards do you follow for water damage restoration? We adhere to the ANSI/IICRC S500 Standard and Reference Guide for Professional Water Damage Restoration, which outlines industry-approved methods for assessment, structural drying, containment, and mold prevention.

5. What is the first thing you do when you arrive at a water damage site? Our technicians immediately identify, communicate, and eliminate potential safety hazards, then perform a detailed inspection using moisture meters and IR cameras to locate all affected areas—inside walls, flooring, and ceilings.

6. How do you determine the extent of the water damage? We classify water damage by Category (clean to black water) and Class (extent of moisture saturation), following IICRC protocols. These classifications inform our approach—such as containment strategies, equipment needs, and drying goals.

7. What equipment and documentation do you use? We use professional-grade air movers, dehumidifiers, hygrometers, moisture meters, and HEPA air scrubbers. After restoration, we provide comprehensive documentation—including moisture readings, equipment logs, and before/after photos—to prove compliance and closure.

8. Why is certification important? Our team is IICRC Water Damage Restoration (WRT) certified, ensuring adherence to best practices, environmental controls, and worker safety. Following ANSI-accredited standards guarantees consistency, quality, and industry-approved processes.

9. How much does water damage restoration typically cost? The cost varies depending on the severity of the damage, materials affected, and required repairs. On average, professional water damage restoration services can range from $3,000 to $8,000, but major losses may exceed that. We provide comparative estimates and work with your insurance carrier to help offset costs.

10. How long does a typical water damage restoration take? Most standard drying jobs take 3 to 5 days, but the full restoration—including demolition and rebuild—can take 1 to 4 weeks, depending on the scope of the damage and permit requirements.

11. Will my homeowner’s insurance cover water damage? Coverage depends on the cause of the loss. Sudden and accidental events, like burst pipes or appliance leaks, are often covered. However, long-term leaks or flood damage may not be unless you carry specific policies. We can help guide you through the claim process.

12. What happens if I wait too long to address water damage? Delaying restoration can lead to mold growth, structural weakening, and air quality issues, making the damage worse and more expensive to fix. It’s critical to begin mitigation within 24–48 hours of the water loss.

13. Do I need to leave my home during the restoration? For minor losses, you may be able to stay in your home. For larger jobs requiring containment, demolition, or air quality control, temporary relocation may be recommended, especially for vulnerable individuals like children, elderly, or those with respiratory conditions.